Refund policy

Your satisfaction is paramount to us. That’s why we offer a 30-day return policy. From the day you receive your item, you have 30 days to decide if it’s right for you.

Return Eligibility

For a hassle-free return, ensure your item is in the same condition as received – unworn, unused, with original tags, and in its original packaging. A receipt or proof of purchase is also necessary to process your return.

Initiating a Return

Ready to return? Simply reach out to us at support@gasmanvison.com or via our Contact Us page. Once we approve your return, we'll send you detailed instructions on how to proceed. Depending on the item and the reason for return, we may provide a prepaid shipping label or, in some cases, issue a refund or replacement without requiring the item to be sent back.

Questions About Returns?

We’re here to help with any return queries. Contact us at support@gasmanvison.com or through our Contact Us page, and we’ll guide you through the process.

Damages and Issues

Please inspect your order upon arrival. If you encounter any defects, damages, or receive the wrong item, let us know immediately. We’re committed to resolving such issues swiftly and ensuring your satisfaction.

Warranty

Every Gasman & Vison watch is covered by a 2-year limited warranty against manufacturing defects in the movement and case, from the date of delivery. If your watch develops a fault under normal use within this period, contact us at support@gasmanvison.com and we'll arrange a repair or replacement.

This warranty does not cover damage from accidents, misuse, water exposure beyond the watch's rated resistance (3 ATM), normal wear of the strap or battery, or unauthorized repairs.

Exceptions to Our Return Policy

Some items, due to their nature, can’t be returned. This includes perishable goods (like food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products). Hazardous materials, flammable liquids, or gases are also non-returnable. If you have questions about a specific item, please contact us.

Exchanges and Replacements

Want a different item? The quickest way is to return the item you have. Once accepted, place a new order for your desired product.

Refunds

Upon receiving and inspecting your return, we’ll inform you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Keep in mind, it might take some time for your bank or credit card company to process and post the refund.